Processing Time: 3-5 business days for all fur slides and boots, 1-3 business days for all other product.
Shipping Time: 3-15 business days. Please note there may be delays due to the pandemic.
Total Time = Processing Time + Shipping Time
REFUNDS & RETURN POLICY
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for faulty products or If you received the wrong item. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. You must submit your refund request via email at email@example.com or on our CONTACT page within 5 days from receiving your order. Please include your name and ORDER # in the subject line of your email.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Sentle’s Essentials (i.e. not cleared by customs, delayed by a natural disaster or holidays).
Other exceptional circumstances outside the control of Sentle’s Essentials.
Once you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size, you must contact us within 5 days via email at firstname.lastname@example.org or by using the CONTACT page and we will guide you through the steps. Please include your name and ORDER # in the subject line of your email. You will be responsible for return shipping costs.
*Please do not send your purchase back to us unless we authorize you to do so.